Shangri-La Paris
5-star hotel · 16th arrondissement, Paris
Long Weekend score
Strong3 serious reports in 165 reviews: something stolen (3)
Guests rate nearly every hotel highly: half the hotels in Paris are rated 8.6 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 93% of Paris hotels
- 92% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 93% of Paris hotels. Compared with 912 hotels in Paris. Counts for 50% of the score.
- 92% of guest comments are praise. 293 praise, 25 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 250 of 250 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $1,832 a nighttypical for two, before tax · from $1,632
- 1 min walkto Avenue d'Iéna (Palais d'Iéna) station
- 165 guest reviewsfrom the last 2 years
- 250 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceAvenue d'Iéna (Palais d'Iéna) is 69 m away
- Eiffel Tower view40 guest photos show it
- Private balcony11 guest photos show it
- Staff106 praise · 7 complain
- Location47 praise · 0 complain
Against
- On a main road: Avenue d'Iéna21 m from the building
- Value6 complain · 3 praise
What guests reported
What guests say
165 reviews from the last 2 years. Most praised: staff (106 guests). Weakest: value, where 6 of the 9 who mention it complain.
Location470Strength
We also loved the location which was close to the Metro and in a walkable residential area.
Tripadvisor, September 2025, rated 5/5 by this guest
Excellent hotel I could feel the luxury, beautiful service and location is the best near the subway and walking distance to most popular spots in Paris.
Google, May 2026, rated 5/5 by this guest
Breakfast210Strength
The breakfasts were incredible and we had drinks one night with a little bite which was great too.
Tripadvisor, October 2025, rated 5/5 by this guest
Breakfast was very good !
Booking network, May 2026, rated 10/10 by this guest
Pool110Strength
Pool is beautiful and quite accessible with beautiful poolside appointments and coffee.
Tripadvisor, February 2025, rated 5/5 by this guest
Every time, I'm enchanted by the atmosphere, the elegance, the service, the true luxury with a breathtaking view of the Eiffel Tower, the wonderful pool, and the excellent restaurant.
Google, March 2026, rated 5/5 by this guest
Beds100Strength
The bed, particularly comfortable, allowed to enjoy good nights sleep.
Tripadvisor, November 2025, rated 5/5 by this guest
The bed was exceptionally comfortable, and the refined breakfasts were absolutely delicious.
Google, September 2026, rated 5/5 by this guest
Staff1067Strength
The staff were very welcoming and the concierge was fantastic!
Tripadvisor, August 2026, rated 5/5 by this guest
Fantastic hotel and the concierge Anthony was exceptional.
Booking network, January 2026, rated 10/10 by this guest
My daughters have been swimming since they were 6 months old so her condescending tone was just plain rude.
Tripadvisor, January 2025, rated 3/5 by this guest
Room size141Strength
The rooms are huge, the bathrooms are beautiful.
Tripadvisor, April 2026, rated 5/5 by this guest
Room was spacious and has nice views.
Tripadvisor, January 2025, rated 5/5 by this guest
Views394Strength
The hotel itself is stunning, and our room had the most breathtaking view of the Eiffel Tower, it truly felt like we had the best spot in all of Paris.
Google, August 2026, rated 5/5 by this guest
The bedding, the captivating fragrance that filled the entire room, and especially the view!
Google, April 2026, rated 5/5 by this guest
Cleanliness192Strength
The pool and spa make you feel instantly relaxed and although it’s been open for several years it feels likes it’s just opened because they keep it so well maintained and super clean - e.g the lifeguard cleans the floor after each guest walks on it or uses the shower.
Google, October 2025, rated 5/5 by this guest
The spaces are superb, the rooms spacious and the cleanliness impeccable.
Tripadvisor, May 2025, rated 5/5 by this guest
One of the lamps had a broken handle, we needed to call someone to get a bulb changed, the lights were a bit dim overall, the tub base didn’t look clean enough for me to feel comfortable taking a bath.
Tripadvisor, April 2025, rated 4/5 by this guest
Food143Mostly good
We had dinner at Shang Palace our first night there and it was simply amazing.
Tripadvisor, April 2025, rated 5/5 by this guest
An exceptional lunch at the Shangri-La Paris.
Google, July 2026, rated 5/5 by this guest
In room dining is not 5 star quality and vastly overpriced
Booking network, April 2025, rated 7/10 by this guest
Quiet at night92Mostly good
A very peaceful and quiet place.
Tripadvisor, March 2025, rated 5/5 by this guest
The place is peaceful, and the staff are very professional and friendly.
Google, October 2025, rated 5/5 by this guest
Value36Weak spot
It's not worth the price!
Google, December 2025, rated 1/5 by this guest
Overpaid for an amazing view.
Booking network, July 2025, rated 10/10 by this guest
Luxury and perfect manage hotel, worth everything.
Google, June 2026, rated 5/5 by this guest
Too few mentions to judge: room condition.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 3,449 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 6 of 165 reviews.
Complaints the hotel left unresolved6 of 1651 in 28 reviews
I asked for a peppermint tea bag and an extra bottle of water in the afternoon which never arrived, then I asked the cleaning lady again, they ended sending me all the other types of tea bags I did not need.
Booking network, July 2025, rated 8/10 by this guest
I mentioned this to the staff member at reception during checkout, but his response was a simple "hmm, okay, sorry," which felt dismissive.
Tripadvisor, December 2024, rated 2/5 by this guest
Not as shown or booked5 of 1651 in 33 reviews
Hotel advertised to have a window view of the Eiffel Tower but only a few top suites have this feature and not ours.
Booking network, February 2026, rated 10/10 by this guest
Suggestion-Our room with Eiffel Tower view did have the view but as per the website photos I expected the view to be directly in front of window.
Tripadvisor, April 2026, rated 5/5 by this guest
Unexpected charges and refunds4 of 1651 in 41 reviews
Despite NUMEROUS calls and emails from both us and American Express, the hotel refuses to refund this money in a timely manner.
Tripadvisor, May 2025, rated 2/5 by this guest
The room was lovely yet we had to keep asking for water which we were charged for very tacky for a fine hotel.
Tripadvisor, August 2025, rated 4/5 by this guest
Serious reports
3 in 165 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen3 of 165 reviews
We stayed together with three friends, and cash was stolen from all three of us during our stay.
Google, January 2026, rated 1/5 by this guest
We were staying as a group of friends in separate rooms, and cash has already been confirmed stolen from three different guests in our group.
Tripadvisor, January 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
0 of the 250 guest photos we checked show damage or dirt (0%).
What it advertises, against the photos
Guests’ photos confirm: swimming pool (1), spa (1), restaurant (18), bar (10), bathtub (3), private balcony (11), landmark view (40).
Price, place and rooms
Price
$1,832 is a typical night, from 278 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Nov 2026, $1,691Dearest month: Jun 2027, $2,644
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$1,688
- Vio.com$1,723
- deals.etrip.net$1,723
- deals.goseek.com$1,723
- deals.dealbase.com$1,735
- h-en.reserving.com$1,744
- goindigo.in$1,827
- EaseMyTrip$1,829
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Avenue d'Iéna (Palais d'Iéna) station is 69 m away by road, about 1 minute on foot.
- Nearest main road: Avenue d'Iéna21 m
- Nearest station: Avenue d'Iéna (Palais d'Iéna)1 min walk69 m by road
- Nearest shop: Pilipinas Store12 min walk873 m by road
- The Arc de Triomphe19 min walk1.4 km by road
- The Eiffel Tower22 min walk1.7 km by road
- The Louvre3.8 km
- Notre-Dame4.8 km
Distances follow the streets, not straight lines.
Rooms
18 room types, from 36 to 80 m².
- Superior Twin Room36 m²Sleeps 2Bathtub in its photosBalcony in its photos
- Superior Room, 1 King Bed36 m²Sleeps 2BathtubBalcony in its photosNo view
- Superior Double Room36 m²Sleeps 2Bathtub in its photos
- Deluxe Double Room40 m²Sleeps 3Bathtub in its photosBalcony in its photos
- Deluxe Twin Room40 m²Sleeps 2Bathtub in its photosBalcony in its photos
- Deluxe Room, 1 King Bed40 m²Sleeps 3BathtubBalcony in its photos
The other 12 room types
- King Room With Eiffel Tower View45 m²Sleeps 2BathtubBalcony in its photosLandmark view
- Twin Room with Eiffel Tower View45 m²Sleeps 3Bathtub in its photosBalcony in its photosLandmark view
- Terrace Room45 m²Sleeps 31 super-king bedBathtub in its photosBalcony
- Terrace Eiffel View Room King55 m²Sleeps 2BathtubBalconyLandmark view
- Junior Suite with Paris View55 m²Sleeps 41 super-king bed + 1 Sofa bedBathtub in its photosLandmark view
- Junior Suite55 m²Sleeps 41 super-king bed + 1 Sofa bedBathtub in its photosBalcony in its photos
- Deluxe Suite60 m²Sleeps 41 Sofa bed + 1 Queen bedBathtub in its photos
- Duplex Terrace Eiffel view Suite70 m²Sleeps 41 Sofa bed + 1 super-king bedBathtubBalconyLandmark view
- Terrace Suite Paris View70 m²Sleeps 41 super-king bed + 1 Sofa bedBathtub in its photosBalconyLandmark view
- Suite, 1 King Bed (La Suite Gustave Eiffel)70 m²Sleeps 3BathtubBalcony in its photos
- Duplex Eiffel view suite80 m²Sleeps 41 super-king bed + 1 Sofa bedBathtub in its photosLandmark view
- Duplex Suite80 m²Sleeps 41 Sofa bedBathtub in its photos
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.5 out of 10. 93% of the 912 hotels in Paris are rated lower, and a typical one is rated 8.6.
Every review site, out of 100
Asked and answered
Guests asked the hotel 12 questions and it gave a clear answer to 4. The most useful are below, by subject.
House rules 2 asked
Is it possible That me and wife can have a bottle of champagne on the terras, even if we are no guests? Kind regards!Yes
Yes it is. Have a nice Champagne!
Can I visit the hotel if I am not staying there?Yes
Yep
The view from the room 1 asked
Do all the rooms have Eiffel Tower views?No
No, all rooms do not have a view of the Eiffel Tower
What is in the room 1 asked
Do deluxe rooms in Paris have irons and ironing boards? Thank youYou can get an iron board and iron sent to your room for free on request. This is true for all…
You can get an iron board and iron sent to your room for free on request. This is true for all rooms.
The questions are guests' own words. The answers are the hotel's own words.
More hotels in Paris
The nearest first, with our score for each.
How we know
165 reviews counted · 460 photos checked · updated 19 September 2026
- We collected this hotel's 592 most recent reviews from Google, Tripadvisor and the Booking network. 165 of them describe a stay in the last 2 years and are the ones counted here; the rest were 153 older, 11 in other languages, 214 with a score but no words and 49 about the restaurant rather than a stay.
- The hotel replied to 29 of its 200 newest Google reviews.
- 10 in every 100 reviews thank a staff member by name.
- 9 reviews mention a free upgrade, a cake or a gift.
- We looked at 460 photos: 210 of the hotel's own and 250 from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.